How to Open a Refund Ticket

To open a refund ticket, please follow these steps:

1. Include the following information in your ticket:

   • Order ID
   • Serial Number (SN)
   • Error Screen Video

2. Upload the video:

   • Upload the video to Google Drive (Do not use YouTube).
   • ⚠️ If you upload the video on YouTube, your ticket will be closed without processing your order.

3. Share the link:

   • Provide the Google Drive link to the video in your ticket.

✨ We will review all tickets within 24 hours. ✨

Click here to open a ticket

Thank you!