### How to Open a Refund Ticket

To open a refund ticket, please follow these steps:

1. *Include the following information in your ticket:*
   - *Order ID*
   - *Serial Number (SN)*
   - *Error Screen Video*

2. *Upload the video:*
   - Upload the video to Google Drive (Do not use YouTube).
   - If you upload the video on YouTube, your ticket will be closed without processing your order.

3. *Share the link:*
   - Provide the Google Drive link to the video in your ticket.

We will review all tickets within 24 hours.

Thank you

*Here is the link to open a ticket:*
https://softunlocker.com/settings/ticket